Help Centre
How can we help you?
Common Questions
Streampal is an all-in-one live streamer support platform, designed to help streamers maximise their full potential and online presence.
Streampal offers a wide selection of services for your live streams, from taking the headache out of acquiring guests and extras, booking stream locations, and live stream production and events, to live streamer support, multi-stream funnels, bespoke management plans tailored to each streamer to maximise growth, marketing & advertising plans and more!
Streampals are guests and stream extras that can be booked via streampal.gg.
We have both free and premium services and plans available on streampal.gg.
Yes! Streampal can help you speed-run monetisation requirements for the YouTube Partner Program, Kick's KCIP/KPP and Twitch's Affiliate and Partner programs, always keeping strictly to each platform's TOS, with custom, bespoke management and marketing plans tailored to each streamer.
Sign up with your email and a password, or continue with Twitch, YouTube or Kick. Either way you get one member profile you can link every platform to.
Twitch, Kick and YouTube for sign in, channel tools and stats, plus TikTok for posting and stats. For multistreaming you can also send to Rumble, Parti or any service that takes an RTMP key. Link as many as you like to one Streampal account.
Sign in, then from your dashboard's Connected Platforms section click “+ connect” on each platform. They all attach to your one member id.
You can. TikTok was approved in July 2026, so connect it from Dashboard, Accounts like any other platform. If a connection fails it is usually TikTok's own login: try again, and open a ticket if it keeps happening.
No. Platforms are linked through secure OAuth, Streampal never sees or stores your platform password, only a revocable access token.
Yes, Streampal gives you full remote and local control of OBS: start/stop your stream and recording, switch scenes, toggle your mic, virtual cam and replay buffer.
Yes. A lightweight agent on your streaming PC connects out to Streampal, so you can control OBS from anywhere, no port-forwarding or router changes needed.
Your agent dials out over an encrypted connection and is paired to your account only. No inbound ports are ever opened on your machine.
Use “Forgot your password?” on the sign-in page. With two-factor authentication on, you reset it with a code from your authenticator app; without it, we email a reset link to your account's address. Signed up with Twitch, YouTube or Kick? Sign in with that and set a password in Settings, Security.
Share your unique link and earn recurring commission for every creator or brand you refer. Track clicks and earnings from your dashboard.
Commissions are paid monthly for the previous month's confirmed referrals, once your balance passes the $50 threshold.
Passwords are hashed, sessions use secure cookies, and platform tokens are stored server-side only, never exposed to your browser.
You can revoke a linked platform at any time from your dashboard, or from that platform's own connected-apps settings.
Multi Stream lets you broadcast to several platforms at once, go live on Twitch, YouTube and Kick simultaneously from a single source, without running separate encoders. Manage it all from the Multi Stream tab in your dashboard.
Not on a paid plan. Starter and Pro run your stream on dedicated cloud GPUs, so you can go live and multistream from anywhere, even a phone, and control everything from the web dashboard.
The Stream Planner is a 24/7 scheduling hub: build your streaming schedule, manage your team and shifts, track finances and store docs. A private calendar feed syncs to Apple or Google Calendar, and an optional public share link lets your community see your upcoming streams.
Yes. Turn on the Stream Planner's public share code to expose a read-only schedule your audience can view, while your team, finances and notes stay private.
Go-Live Alerts notify you and your community the moment a tracked creator goes live on Twitch, YouTube or Kick. Alerts land as an in-app bell notification and can be pushed straight to a Discord channel via a webhook.
In the Go-Live Alerts tab, add a Discord webhook for the channel you want. When a tracked creator goes live, Streampal posts an alert to that channel automatically.
The LIVE Toolkit is a suite of on-stream tools, overlays, alerts and stream utilities, that run alongside your broadcast. It's included on paid plans and works with both your cloud OBS server and local OBS.
The web Stream Deck turns any device into a control surface for your stream: tap tiles to switch scenes, toggle your mic or camera, start and stop recording and fire your stream actions, no physical hardware required.
The Analytics tab pulls your follower and growth stats from every connected platform into one view, including a combined total. Free gives you follower analytics, Starter adds growth analytics, and Pro adds advanced analytics, best time to go live and a 30-day forecast.
Clippers post clips of streamers on the program and earn a rate per 1,000 views on approved clips, paid in USD. A clip needs 1,000 views to count, and a Streampal Clipper earns 75% of the campaign rate. Track submissions, approvals and earnings from the Clipping tab.
Clipping is invite-only. If you don't have access yet, open the Clipping tab and request access, our team reviews and approves new clippers.
A Streampal Clipper is on the paid program: we pay you 75% of the campaign rate for every 1,000 views on approved clips, and there is no follower or view requirement to join. A Direct Clipper just wants the tools: you get the full editor, post your own clips, keep 100%, and you are paid by clipping.net rather than by us. You pick when you request access and can ask us to switch later.
For the paid Streampal program, none. You can start from zero followers and zero views, we just review your request. The direct route is the one with a bar, and it is clipping.net's: 1.5 million views in the last 30 days and 850 followers.
Pro Studio is an in-browser clip editor for approved pro clippers: pull a streamer's latest clips, crop to 9:16, add captions, overlays and a watermark, adjust speed and quality, then export or submit, all without leaving Streampal.
A month closes on the 4th of the following month at 23:59 EST, and approved earnings from that month are paid around the 20th of that same month to the payout wallet you saved. Only clips past 1,000 views count, and the network transfer fee comes off the money as it is sent.
Tips let your viewers send you PAL coins with a message. 100% of every tip goes to you, and each tip triggers an alert on your OBS overlay. Share your public tip link so anyone can send one.
Paid TTS (text to speech) lets viewers spend PAL coins to have a message read aloud live on your OBS overlay. You set the price, maximum length, a word blocklist, and can require approval before anything is read.
Enable them in the Tips and TTS tabs, then add the provided browser-source overlay URL to OBS. Messages and alerts appear on that overlay in real time as viewers pay.
Yes. TTS supports a banned-word blocklist and an optional approval queue, so you can hold messages and approve them before they play on your overlay.
PAL coins are Streampal's in-platform currency, where 1 PAL = $1. You buy them once and spend them across the site, on Streampal bookings, Tips and Paid TTS.
Top up from the Coins tab. Payment is handled securely through our crypto checkout, and your balance updates once the payment confirms.
Plans can be paid by card, Apple Pay or Google Pay, or in crypto. PAL coin top-ups are crypto only. Streampal never sees or stores your card or wallet credentials.
Yes. Cash out a PAL balance to USDT from Wallets: 50 PAL minimum, a 5% processing fee, sent on TRC20, ERC20 or BEP20 once our team has checked it. Clipping and Streampals earnings are different: they go to your payout wallet on the monthly cycle, with a transfer fee of 1% on USDT or 5% on any other network.
No. Your PAL balance stays on your account until you spend it or cash it out.
Yes. Payments run through external processors, so sensitive card and wallet details never touch Streampal's servers. We only record the confirmed transaction against your account.
Streampal emails you about the things that matter: a welcome when you join, plan and payout confirmations, replies from our support team, clip approvals, Streampals booking updates and creator go-live alerts. Every one of these also shows in your in-app notification bell.
Open Dashboard → Notifications. You'll find separate toggles for Account & billing, Support replies, Creator go-live alerts, Clipping updates and Streampals bookings. Switch off anything you don't want, your in-app notifications are unaffected.
Every email has an Unsubscribe link in the footer, and most inboxes (Gmail, Apple Mail) also show a one-click Unsubscribe button at the top. You can turn any category back on any time from Dashboard → Notifications.
Yes. Email preferences only affect email. Your in-app bell notifications always stay on, so you never miss anything important even with every email switched off.
Browse available Streampals in the Streampals tab, pick your guest or extra, choose your slot and pay with PAL coins or crypto. You'll get a confirmation once the booking is accepted.
Set up your Streampal profile so you appear in the Streampals directory. When someone requests a booking you get an in-app and email notification to accept or decline, and you earn PAL coins the moment a booking is paid.
These are bespoke, hands-on services: our team builds a custom marketing or management plan tailored to your channel and goals, covering growth strategy, promotion and day-to-day support, always within each platform's TOS.
Productions covers live stream production and events, from planning and on-site setup to running a polished multi-camera broadcast. Reach out through the Productions tab to discuss your project.
Yes. We take the headache out of sourcing guests, extras and stream locations so you can focus on going live. Book guests and extras as Streampals, or ask our team about location and event support.
Free ($0), then two families you can hold at the same time. Streaming: Starter ($99/mo) adds a dedicated GPU cloud server and the full creator toolkit, Pro ($150/mo) adds uncapped bitrate, managed multi-stream and advanced analytics. Clipping: Clipper ($10/mo) and Clipper Pro ($15/mo) add the clipping bot's editing, captions and posting. A year costs ten months.
Plans are fixed term, so there is nothing to cancel: we never keep your card and nothing renews on its own. Buy another term when you want to carry on, or let it lapse. Upgrading takes effect as soon as the payment clears, and if a plan lapses your account, clips and connected platforms stay exactly as they are, the paid features just pause.
Yes, free forever with no card. It covers the multi-platform tracker, 2 multistream destinations, local OBS control, the virtual Stream Deck, follower analytics, chat moderation, go-live alerts, custom OBS overlays, the multi-week Stream Planner, tips and TTS where you keep 100%, the free clip editor and the Clipping program.
On Starter and Pro we run your stream on dedicated cloud GPUs, so you can go live and multistream from anywhere without a powerful PC, controlling everything from the web dashboard.
Yes. You can turn on two-factor authentication (TOTP) from your account's Security settings for an extra layer of protection using an authenticator app.
Design OBS overlays in your browser from the Overlays tab: start from a template or a blank canvas, then add text, images, alerts, timers and chat. Every overlay gets its own browser-source URL, and it updates live whenever you save, so you never have to touch OBS again.
Green Screen keys your background out in the browser. Sample your screen colour, tune the edge, cut point and spill, then put a backdrop behind you. It comes out as a browser source for OBS, so there is no plugin to install, and there is a mode that cuts you out without a physical screen.
Face Swap maps a face you upload onto your camera in real time, with controls for size, edge fade, lighting and whether your own eyes and mouth show through. It runs as an OBS browser source like the other studio tools. Only use a face you have permission to use.
Viewers spend PAL coins to put a song in your queue and it appears on your overlay. You set the price per song, and you can skip or clear anything you do not want played.
Create one in the Competitions tab, share the link with your chat, collect entries, then draw a winner when you close it. You are the promoter: you set the rules and the prize and you hand it over. We take no part of it.
Small PAL payouts for things like following our social accounts or joining the Discord. A follow can be undone, so those are held for 30 days before they pay. One claim per reward per member.
A campaign is a clipping budget anyone can fund. Set a budget in PAL, a rate per 1,000 views and your rules, and clippers post your moments to TikTok, Reels, Shorts and X. The budget is escrowed when you create it, our team reviews every clip against your rules, you only pay for approved clips, and unspent budget comes back when you end it.
A bounty is a short campaign we run ourselves, usually around one moment or one day. Clip it while it is open and you are paid on approved clips at the bounty rate, including clips approved after it closes.
Open Wallets and add an address for each network you are happy to be paid on. We send on the cheapest network you have saved, which is USDT, and that is what keeps the transfer fee at 1%; every other network is 5%. The fee is on the transfer, so what you earned never changes.
Yes. The browser editor is free for everyone: trim, crop to 9:16, captions, zoom, sound effects, pictures and split screen, and it renders on your own machine. A paid clipping plan removes the Streampal watermark and adds imports, caption fonts, AI subtitles, translations, music and posting.
Two destinations on Free, three on Starter and up to eight on Pro. You send one feed to our relay and it fans out, so your upload only carries one stream.
Yes, there is a companion app for iPhone. It signs in with your Streampal account and puts your clips, alerts, analytics and notifications on your phone. Plans and PAL coins are still bought on the site. If you cannot find it yet, ask support for the current link.
Yes. Add a passkey in Settings, Security and sign in with Face ID, Touch ID, Windows Hello or your phone. Your password and two-factor authentication stay as backups.
Settings, Security, Delete account. It removes your personal data as described in the Privacy Policy. Cash out any PAL balance first, because deleting the account gives it up.
Check streampal.gg/status. It runs live checks on sign in, the dashboard, clip storage, the toolkit servers, the ingest relay and the platforms we connect to, with 90 days of history and the time of the last check.
No, 100% of a tip goes to the streamer. We take a share of clipping campaign rates and a 20% platform fee on Streampals bookings. Nothing else is touched.
English, Spanish, Portuguese, French, German, Arabic, Turkish, Hindi, Japanese and Russian. Pick one from the footer and we remember it, and every public page has its own address per language.
No. Overlays, green screen, face swap, tips, TTS and song requests all hand you a browser-source URL. Add a Browser source in OBS, paste the URL, size it to your canvas, and that is the whole setup.
Clipper Pro can send a finished clip to YouTube as a Short, and to TikTok as a draft you publish from the TikTok app. Instagram and X are download and post for now.
You set your own rate, and bookings are paid in PAL. Streampal keeps a 20% platform fee, so you keep 80%, and it lands in your PAL balance as soon as the booking is paid.