Question 1

What is StreamPal?

Accepted Answer

StreamPal is an all-in-one live streamer support platform, designed to help streamers maximise their full potential and online presence.

Question 2

How can StreamPal help me?

Accepted Answer

StreamPal offers a wide selection of services for your live streams, from taking the headache out of acquiring guests and extras, booking stream locations, and live stream production and events, to live streamer support, multi-stream funnels, bespoke management plans tailored to each streamer to maximise growth, marketing & advertising plans and more!

Question 3

What are Streampals?

Accepted Answer

Streampals are guests and stream extras that can be booked via streampal.gg.

Question 4

Is StreamPal free to use?

Accepted Answer

We have both free and premium services and plans available on streampal.gg.

Question 5

Can you help me get monetised?

Accepted Answer

Yes! StreamPal can help you speed-run monetisation requirements for the YouTube Partner Program, Kick's KCIP/KPP and Twitch's Affiliate and Partner programs, always keeping strictly to each platform's TOS, with custom, bespoke management and marketing plans tailored to each streamer.

Question 6

How do I create an account?

Accepted Answer

Sign up with your email and a password, or continue with Twitch, YouTube or Kick. Either way you get one member profile you can link every platform to.

Question 7

Which platforms does StreamPal support?

Accepted Answer

Twitch, Kick and YouTube today, with Parti and others on the way. You can link all of them to a single StreamPal member account.

Question 8

How do I connect more than one platform?

Accepted Answer

Sign in, then from your dashboard's Connected Platforms section click “+ connect” on each platform. They all attach to your one member id.

Question 9

Why can't I sign in or connect with TikTok?

Accepted Answer

TikTok login is temporarily unavailable while TikTok finishes reviewing our app. It'll be back shortly. In the meantime, sign in with Twitch, YouTube, Kick or your email, and you can link TikTok later once it's re-enabled.

Question 10

Does connecting a platform share my password?

Accepted Answer

No. Platforms are linked through secure OAuth, StreamPal never sees or stores your platform password, only a revocable access token.

Question 11

Can I control OBS from the dashboard?

Accepted Answer

Yes, StreamPal gives you full remote and local control of OBS: start/stop your stream and recording, switch scenes, toggle your mic, virtual cam and replay buffer.

Question 12

Does remote OBS control work on a different network?

Accepted Answer

Yes. A lightweight agent on your streaming PC connects out to StreamPal, so you can control OBS from anywhere, no port-forwarding or router changes needed.

Question 13

Is my OBS connection secure?

Accepted Answer

Your agent dials out over an encrypted connection and is paired to your account only. No inbound ports are ever opened on your machine.

Question 14

How do I change or reset my password?

Accepted Answer

Password reset is coming shortly. In the meantime, if you signed up with email and are locked out, submit a ticket and our team will help.

Question 15

How does the affiliate program work?

Accepted Answer

Share your unique link and earn recurring commission for every creator or brand you refer. Track clicks and earnings from your dashboard.

Question 16

When and how do I get paid?

Accepted Answer

Commissions are paid monthly for the previous month's confirmed referrals, once your balance passes the $50 threshold.

Question 17

How is my data kept safe?

Accepted Answer

Passwords are hashed, sessions use secure cookies, and platform tokens are stored server-side only, never exposed to your browser.

Question 18

How do I disconnect a platform?

Accepted Answer

You can revoke a linked platform at any time from your dashboard, or from that platform's own connected-apps settings.

Question 19

What is Multi Stream?

Accepted Answer

Multi Stream lets you broadcast to several platforms at once, go live on Twitch, YouTube and Kick simultaneously from a single source, without running separate encoders. Manage it all from the Multi Stream tab in your dashboard.

Question 20

Do I need a powerful PC to multistream?

Accepted Answer

Not on a paid plan. Starter and Pro run your stream on dedicated cloud GPUs, so you can go live and multistream from anywhere, even a phone, and control everything from the web dashboard.

Question 21

What is the Stream Planner?

Accepted Answer

The Stream Planner (Pro) is a 24/7 scheduling hub: build your streaming schedule, manage your team and shifts, track finances and store docs. A private calendar feed syncs to Apple or Google Calendar, and an optional public share link lets your community see your upcoming streams.

Question 22

Can my viewers see my stream schedule?

Accepted Answer

Yes. Turn on the Stream Planner's public share code to expose a read-only schedule your audience can view, while your team, finances and notes stay private.

Question 23

What are Go-Live Alerts?

Accepted Answer

Go-Live Alerts notify you and your community the moment a tracked creator goes live on Twitch, YouTube or Kick. Alerts land as an in-app bell notification and can be pushed straight to a Discord channel via a webhook.

Question 24

How do I send Go-Live Alerts to Discord?

Accepted Answer

In the Go-Live Alerts tab, add a Discord webhook for the channel you want. When a tracked creator goes live, StreamPal posts an alert to that channel automatically.

Question 25

What is the LIVE Toolkit?

Accepted Answer

The LIVE Toolkit is a suite of on-stream tools, overlays, alerts and stream utilities, that run alongside your broadcast. It's included on paid plans and works with both your cloud OBS server and local OBS.

Question 26

What is the Stream Deck?

Accepted Answer

The web Stream Deck turns any device into a control surface for your stream: tap tiles to switch scenes, toggle your mic or camera, start and stop recording and fire your stream actions, no physical hardware required.

Question 27

What analytics does StreamPal show?

Accepted Answer

The Analytics tab pulls your follower and growth stats across every connected platform into one view, including a combined Total Followers figure so you can track your reach in one place. Depth scales with your plan (Basic, Growth, Advanced).

Question 28

How does the Clipping program work?

Accepted Answer

Clippers submit clips of partnered streamers and earn a per-streamer rate for every 1,000 views on approved clips, paid in USD. Track submissions, approvals and earnings from the Clipping tab.

Question 29

How do I get access to Clipping?

Accepted Answer

Clipping is invite-only. If you don't have access yet, open the Clipping tab and request access, our team reviews and approves new clippers.

Question 30

What's the difference between a Streampal Clipper and a Direct Clipper?

Accepted Answer

A Streampal Clipper is on the paid program: submit clips of partnered streamers and earn a per-streamer rate for every 1,000 views on approved clips. A Direct Clipper gets the full clip editor to make and post their own clips, with no payouts from us. When you request access you choose which one fits you, and you can ask us to switch later.

Question 31

What are the requirements to become a paid clipper?

Accepted Answer

To join the paid program your posting account should meet our whitelist targets, roughly 800 followers, or 1.5M views in the last 30 days. Don't meet them yet? You can still start as a Direct Clipper and use the full editor right away.

Question 32

What is the Pro Clipping Studio?

Accepted Answer

Pro Studio is an in-browser clip editor for approved pro clippers: pull a streamer's latest clips, crop to 9:16, add captions, overlays and a watermark, adjust speed and quality, then export or submit, all without leaving StreamPal.

Question 33

When do clippers get paid?

Accepted Answer

Approved-clip earnings accrue to your balance and are paid out on the regular payout cycle shown on the Clipping page, subject to the current cutoff and minimum threshold.

Question 34

What are Tips?

Accepted Answer

Tips let your viewers send you PAL coins with a message. 100% of every tip goes to you, and each tip triggers an alert on your OBS overlay. Share your public tip link so anyone can send one.

Question 35

What is Paid TTS?

Accepted Answer

Paid TTS (text-to-speech) lets viewers spend PAL coins to have a message read aloud live on your OBS overlay. You set the price, maximum length, a word blocklist, and can require approval before anything is read.

Question 36

How do I add Tips or TTS to my stream?

Accepted Answer

Enable them in the Tips and TTS tabs, then add the provided browser-source overlay URL to OBS. Messages and alerts appear on that overlay in real time as viewers pay.

Question 37

Can I moderate what gets read out?

Accepted Answer

Yes. TTS supports a banned-word blocklist and an optional approval queue, so you can hold messages and approve them before they play on your overlay.

Question 38

What are PAL coins?

Accepted Answer

PAL coins are StreamPal's in-platform currency, where 1 PAL = $1. You buy them once and spend them across the site, on Streampal bookings, Tips and Paid TTS.

Question 39

How do I buy PAL coins?

Accepted Answer

Top up from the Coins tab. Payment is handled securely through our crypto checkout, and your balance updates once the payment confirms.

Question 40

What payment methods do you accept?

Accepted Answer

Plans can be paid by card, Apple Pay or Google Pay, or in crypto. PAL coin top-ups are crypto only. StreamPal never sees or stores your card or wallet credentials.

Question 41

Can I cash out my earnings?

Accepted Answer

Yes. Streamers can request a cash-out of their PAL balance to USDT from the Wallets / Cash-outs area, add your wallet address and network, and our team processes the withdrawal.

Question 42

Do PAL coins expire?

Accepted Answer

No. Your PAL balance stays on your account until you spend it or cash it out.

Question 43

Is my payment information safe?

Accepted Answer

Yes. Payments run through external processors, so sensitive card and wallet details never touch StreamPal's servers. We only record the confirmed transaction against your account.

Question 44

What does StreamPal email me about?

Accepted Answer

StreamPal emails you about the things that matter: a welcome when you join, plan and payout confirmations, replies from our support team, clip approvals, Streampals booking updates and creator go-live alerts. Every one of these also shows in your in-app notification bell.

Question 45

How do I choose which emails I receive?

Accepted Answer

Open Dashboard → Notifications. You'll find separate toggles for Account & billing, Support replies, Creator go-live alerts, Clipping updates and Streampals bookings. Switch off anything you don't want, your in-app notifications are unaffected.

Question 46

How do I unsubscribe from emails?

Accepted Answer

Every email has an Unsubscribe link in the footer, and most inboxes (Gmail, Apple Mail) also show a one-click Unsubscribe button at the top. You can turn any category back on any time from Dashboard → Notifications.

Question 47

If I turn off emails, will I still be notified?

Accepted Answer

Yes. Email preferences only affect email. Your in-app bell notifications always stay on, so you never miss anything important even with every email switched off.

Question 48

How do I book a Streampal?

Accepted Answer

Browse available Streampals in the Streampals tab, pick your guest or extra, choose your slot and pay with PAL coins or crypto. You'll get a confirmation once the booking is accepted.

Question 49

How do I become a Streampal and take bookings?

Accepted Answer

Set up your Streampal profile so you appear in the Streampals directory. When someone requests a booking you get an in-app and email notification to accept or decline, and you earn PAL coins the moment a booking is paid.

Question 50

What do the Marketing and Management services include?

Accepted Answer

These are bespoke, hands-on services: our team builds a custom marketing or management plan tailored to your channel and goals, covering growth strategy, promotion and day-to-day support, always within each platform's TOS.

Question 51

What are Productions?

Accepted Answer

Productions covers live stream production and events, from planning and on-site setup to running a polished multi-camera broadcast. Reach out through the Productions tab to discuss your project.

Question 52

Can StreamPal help me find stream locations or guests?

Accepted Answer

Yes. We take the headache out of sourcing guests, extras and stream locations so you can focus on going live. Book guests and extras as Streampals, or ask our team about location and event support.

Question 53

What plans does StreamPal offer?

Accepted Answer

Three: Free ($0) for the dashboard essentials and platform sync; Starter ($99/mo) which adds a dedicated cloud streaming server and the full creator toolkit; and Pro ($150/mo) for uncapped power, managed multi-stream and pro tooling.

Question 54

Can I change or cancel my plan?

Accepted Answer

Yes. Upgrade or downgrade any time from your dashboard, changes take effect immediately. If you downgrade, your account and connected platforms stay intact and higher-tier features simply pause until you upgrade again.

Question 55

Is there really a free plan?

Accepted Answer

Yes, Free is free forever, with no card required. It includes multi-platform account sync, basic analytics, local OBS control, and access to Streampals and the Clipping program.

Question 56

What's a cloud streaming server?

Accepted Answer

On Starter and Pro we run your stream on dedicated cloud GPUs, so you can go live and multistream from anywhere without a powerful PC, controlling everything from the web dashboard.

Question 57

Can I enable two-factor authentication?

Accepted Answer

Yes. You can turn on two-factor authentication (TOTP) from your account's Security settings for an extra layer of protection using an authenticator app.

How can we help you?

Common Questions

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How can we help you?

Common Questions

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